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Process Analysis

Swot Analysis

Below are the analyzed strenths, weaknesses, opportunities and threats of Panera Bread Co., Harrisonburg.

Weaknesses:

  • Slower service

  • Employee relations

  • Training methods

  • Expensive price

  • Limited number/types of products

  • Presence in only U.S. and Canada

Threats:

  • Increasing competition

  • Increase in cost of raw materials

  • Moving too much towards fast food concept

Strengths:

  • Restaurant ambiance

  • Known for quality and freshness

  • Considered "healthy" food

  • Strong financial muscle power

  • Strong supply chain and distribution

Opportunities:

  • Expand with drive-thru or pick up options

  • Expand audience

  • Increase number of franchises nationally and internationally

Performance Diagnosis Matrix

The organization’s performance problems lie within the system design and motivation. The system design of the overall organization includes structures and policies that do support desired performance. However, from the process level continuing to the individual level the processes are flawed and hinder the performance of on lower levels. The entire motivation performance variable is flawed; employees are not.

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