top of page

Task Analysis

&

Task Inventory

 

Task Analysis:
Entering an Order into Order Queue

Example Order: “You Pick Two”, caesar salad, broccoli and cheddar soup, regular green tea

 

  1. Receive order from customer

  2. Select ‘You Pick Two’ option

  3. Select ‘Half Caesar’

  4. Select ‘Broccoli and Cheddar Soup’

  5. Ask customer if they would like to add a drink

  6. If customer includes drink, select ‘Green Tea’

  7. Because customer included beverage, ask if they would like to include $0.99 pastry

    1. Customer did not include pastry

  8. Re-read order, ask customer if order is correct

  9. If order is not correct, make appropriate changes and read cost. If correct, read cost

  10. Ask customer for method of payment

  11. If card, swipe card. If cash, input amount of cash given and return stated amount of change.

  12. Hand customer receipt, as well as buzzer

  13. Let customer know when buzzer rings, food will be ready at the counter to the left.

Task Inventory

Assuming that you are working at an operating Panera

  1. Panera Employee

  2. Customer

  3. Operating computer

  4. Panera Software

  5. Manager (in order to retrieve change)

  6. MyPanera Card (optional)

  7. Form of Payment

  8. Buzzer

  9. Iodine Marker

  10. Change ($200.00)

  11. Pen

© 2015 by MOE Analysts. Proudly created with Wix.com

bottom of page